As part of our commitment to treat your personal information with respect, we operate in accordance with the following ten principles (the “Principles”):
The purposes for which personal information is collected by us will be identified to you before or at the time the information is collected.
The personal information collected by us shall be limited to those details necessary for the purposes identified to you.
We will only use or disclose your personal information in accordance with the purposes for which it was originally collected unless you have otherwise consented, or when it is required or permitted by law. We will retain your personal information only for so long as is required to fulfill the purpose for which it was collected or as required by law, and we will ensure that the personal information is destroyed in a secure manner, erased, or made anonymous when it is no longer required to fulfill our services and commitments to you or to enforce our rights or meet our obligations, including in respect of the credit granted to you by the Vendor. We do not sell and/or trade customer lists to third-party companies and organizations.
We shall make every reasonable effort to ensure your personal information is maintained in an accurate, complete and up-to-date form.
We shall utilize no less than industry standards security safeguards to protect your personal information.
If you would like a copy of our privacy policies we would be more than happy to provide one to you and if you have any questions regarding same, we are more than happy to discuss the merits with you.
Upon your request, we shall inform you of: (i) the type of personal information we have collected; (ii) how we have used your personal information in the past, and how we may in the future; and (iii) whether or not we have disclosed your personal information to any third parties (and, if so, to whom). Individuals may verify the accuracy and completeness of their personal information, and may request that it be amended, if appropriate. There may be circumstances where we are unable to provide access to your personal information. We may deny access for legally permissible reasons, such as situations where the information contains references to other individuals and is not reasonably severable, or where it cannot be disclosed for legal, security, or commercial proprietary reasons. We will advise the individual of any reason for denying an access request. When an individual successfully demonstrates the inaccuracy or incompleteness of personal information held by us, we will correct or update the information as required. Please note that before we are able to provide you with any information or correct any inaccuracies we may ask you to verify your identity and to provide other details to help us to respond to your request.
Customers may direct any questions or enquiries with respect to the Principles or about our information handling practices by contacting:
260 Brunel Road
Canada L4Z 1T5
Attention: Edenshaw Privacy Officer
We gather (either directly, or through our agents) and use personal information in order to assess whether to enter into an agreement of purchase and sale for property (“APS”), and thereafter, to facilitate the completion of the transaction for purchase and sale, as provided for in the APS, for post-closing and after-sales customer care purposes and for property management purposes. Depending on whether you have entered into an APS with us, or are still pre-sale, the following sets forth certain purposes for which we may collect personal information:
We also use the personal information you have provided to us to communicate with you and safeguard your and our respective interests. We will send you important notices, and respond to any special needs or enquiries you may have. We may also send you information about other products and services in which we believe you may be interested. You may opt-out of receiving this information by sending us an email specifying that you do not wish to receive such information, using the contact information provided above.
The type of personal information we may ask for depends on and is related to the reason (or purpose) such personal information was provided to us. For instance, in order to process post-dated cheques in accordance with the APS, we will require some financial or banking information. In addition to the foregoing, the following is a description of the type of personal information that we may ask for:
The choice to provide us with your personal information, either directly or through a third party, is always yours. However, your decision to withhold particular information may result in limiting our ability to provide you with the services or products you requested.
We may gather such personal information from you in person, through the APS, via the Internet, over the telephone or by corresponding with you via mail, facsimile, the Internet, or from third parties. Our properties are typically managed by a property manager and, as such, a lot of the personal information we collect will be through our property manager who is acting on our behalf. WHILE WE TRY TO ENSURE THAT EVERY THIRD PARTY WHO DISCLOSES PERSONAL INFORMATION TO US HAS YOUR CONSENT TO DO SO, IF YOU BELIEVE THAT A THIRD PARTY HAS INAPPROPRIATELY DISCLOSED YOUR PERSONAL INFORMATION TO US, PLEASE CONTACT THAT THIRD PARTY. IF THEY DO NOT ADEQUATELY RESPOND TO YOUR INQUIRIES, PLEASE LET US KNOW IMMEDIATELY. For purposes of maintaining quality service, calls to our customer service lines may be recorded. A recorded message given prior to your call being answered will let you know if your call may be the subject of our random call recording quality assurance program.
When you visit our web site, information is not collected that could identify you personally unless you choose to provide it voluntarily. You are welcome to browse the Web site at any time anonymously and privately without revealing any personal or financial information about yourself.
In the course of daily operations, access to private, sensitive and confidential information is restricted to authorized employees who have a legitimate business purpose and reason for accessing it. For example, when you call us, our designated employees will access your information to verify who you are and to assist you in fulfilling your requests. As a condition of their employment, all employees of ours are required to abide by the privacy standards we have established. Employees are informed about the importance of privacy and they are required to agree to a code of conduct that prohibits the disclosure of any customer information to unauthorized individuals or parties. Unauthorized access to and/or disclosure of personal information by an employee of ours is strictly prohibited. All employees are expected to maintain the confidentiality of personal information at all times and failing to do so will result in appropriate disciplinary measures, which may include dismissal.
We use industry standard technologies and maintain current security standards to ensure that your personal information is protected against unauthorized access, disclosure, inappropriate alteration or misuse. Electronic customer files are kept in a highly secured environment with restricted access. Paper-based files are stored in locked filing cabinets. Access is also restricted. We manage our server environment appropriately and our firewall infrastructure is strictly adhered to. Our security practices are reviewed on a regular basis and we routinely employ current technologies to ensure that the confidentiality and privacy of your information is not compromised. When you call our customer service centre you will be required to verify your identity by providing some personally identifying information.
You have the right to access, verify and amend the personal information we hold about you. You may access and verify any of your information by calling our sales support contact at 905-990-3500 ext. 136. To help us keep your personal information up-to-date, we encourage you to amend inaccuracies and make corrections as often as necessary. Despite our efforts, errors sometimes do occur. Should you identify any incorrect or out-of-date information in your file(s), we will make the proper changes. Where appropriate, we will communicate these changes to other parties who may have unintentionally received incorrect information from us.
If you have a question about the privacy policies stated on this site, please call us at 905-990-3500.
If you have a concern or complaint about privacy, confidentiality or the personal information handling practices of the Vendor, our employees or service suppliers, please contact:
Edenshaw Developments Privacy Officer
Before we are able to provide you with any information or correct any inaccuracies, however, we may ask you to verify your identity and to provide other details to help us to respond to your request. We will endeavour to respond within an appropriate timeframe.
Last revised January 2015